Accessibility Statement

Last Updated: 29 December, 2025

At Aromagic, we are committed to making our website https://aromagicsamples.com/ accessible to all customers, including those with disabilities. We strive to ensure that everyone can access, navigate, and interact with our website easily and efficiently, in compliance with European accessibility standards and best practices. Accessibility is a continuous effort, and we are dedicated to improving our website to meet the needs of all users.

1. Our Accessibility Commitment

Aromagic is committed to providing an inclusive online shopping experience for all users, regardless of age, ability, or device.
We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA wherever possible.
Our goal is to make sure that customers with visual, auditory, motor, or cognitive impairments can use our website with ease.
We regularly audit our website, implement updates, and train our team to prioritize accessibility in all digital content.

2. Scope of This Accessibility Statement

This statement applies to:

All pages on https://aromagicsamples.de/, including product, checkout, and informational pages
Mobile and desktop versions of the website
Digital content, images, videos, and downloadable files
Interactive features such as forms, search functionality, and navigation menus

This statement outlines accessibility features, known limitations, user responsibilities, and how customers can request assistance.

3. Accessibility Features

Aromagic has implemented a variety of features to improve accessibility:

Keyboard Navigation: Users can navigate the entire website without a mouse, using only the keyboard.
Screen Reader Compatibility: All key content, menus, and product descriptions are structured for screen readers.
Alternative Text (Alt Text): All product images include descriptive alternative text for visually impaired users.
Color Contrast & Readability: Text, links, and buttons meet or exceed minimum color contrast standards for readability.
Resizable Text: Users can enlarge text up to 200% without loss of functionality or readability.
Focus Indicators: Clear focus indicators are provided for links, buttons, and form fields.
Accessible Forms: Checkout, contact, and subscription forms include clear labels, instructions, and error messages.
Semantic HTML: Proper HTML headings, landmarks, and roles are used to support navigation tools.
Consistent Layout & Navigation: Menus and page structure are consistent throughout the site for easy orientation.
Responsive Design: The website is fully responsive and optimized for all devices, including tablets and smartphones.

4. Additional Accessibility Measures

Multimedia Accessibility: Videos and multimedia content include captions or transcripts where applicable.
Skip Navigation Links: Users can bypass repetitive content and access main sections quickly.
Error Prevention & Suggestions: Forms provide real-time error detection and guidance to correct inputs.
Accessible PDFs & Documents: Downloadable files are optimized for screen readers when possible.
Adjustable Timing: Time-limited content or forms allow extensions for users who need extra time.

5. Known Limitations

Despite our best efforts, some limitations may exist:

Third-party content, such as embedded payment gateways or videos, may not be fully accessible.
Some older browser versions or devices may not fully support accessibility features.
Dynamic or interactive content, like product configurators, may have limited accessibility.
Customers may experience temporary issues due to website updates or technical maintenance.

Aromagic actively works to minimize these limitations and will provide alternative access when requested.

6. User Responsibilities

Customers play a key role in ensuring accessibility:

Provide accurate personal and contact information
Use assistive technologies in accordance with device guidelines
Report any accessibility barriers or issues they encounter
Follow instructions provided by our team for alternative access to products or services

Active customer feedback helps Aromagic continuously improve accessibility.

7. Customer Support & Assistance

Aromagic provides support for users with accessibility challenges:

Email: support@aromagicsamples.com

Phone: +49 160 6316267

Business hours: 9:00 AM–5:00 PM (Monday to Friday), (GMT+01:00) Central European Standard Time (Berlin)

Assistance includes:

Placing orders on behalf of customers
Providing alternative formats of product information (text, audio, PDF)
Guidance for website navigation or accessing content
Answering questions about policies, products, or services

8. Feedback Mechanisms

Customers are encouraged to provide feedback or report issues via email or phone.
Feedback is reviewed promptly, and corrective action is taken whenever possible.
All suggestions help improve accessibility, website design, and user experience.

9. Legal Compliance

Aromagic follows accessibility and consumer protection regulations, including:

EU Web Accessibility Directive (2016/2102)
German Equal Opportunities for Persons with Disabilities Act (BGG)
GDPR & ePrivacy Directive compliance
WCAG 2.1 Level AA standards

Customers in the EU retain statutory rights, which cannot be waived by this statement.

10. Accessibility Testing & Continuous Improvement

Aromagic performs regular accessibility audits, including automated and manual testing.

New features, content, and product pages are designed with accessibility in mind from the start.

Continuous improvement involves:

Monitoring new guidelines and best practices
Training staff in accessibility awareness
Updating website design and content based on feedback

11. Alternative Access Options

If a customer encounters accessibility barriers:

Orders can be placed via phone or email if online checkout is inaccessible.
Product information can be provided in alternative formats (text-based, audio, or PDF).
Customers can request assistance navigating the website or completing transactions.

12. Emergency & Temporary Access Considerations

During maintenance or system updates, some accessibility features may be temporarily unavailable.

Aromagic will notify users where possible and provide alternative methods for:

Accessing essential information
Completing orders
Contacting customer support

13. Accessibility Statement Updates

This Accessibility Statement is reviewed and updated regularly to reflect website improvements.
Changes take effect immediately upon posting.
Customers are encouraged to check this page periodically to stay informed.
Significant updates may also be communicated via email notifications.

14. Commitment to Inclusive Design

Aromagic is committed to inclusive web design, ensuring:

Clear, easy-to-read text and legible fonts
Logical navigation and page structure
Minimal barriers for users with assistive technologies
Ongoing evaluation of color contrast, headings, labels, and form usability
Continuous staff training in accessibility best practices

15. Contact Information for Accessibility Inquiries

For accessibility-related questions, assistance, or feedback:

Registered Company Name: Aromagic

Company Registration Number (W-IdNr.): DE458806416-00001

VAT Number: DE458806416

Registered Address: Ollenhauerstr. 5, 81737 Munich, Germany