Frequently Asked Questions (FAQ)
1. General Questions
Q1: What is Aromagic?
Aromagic is a Germany-based online store specializing in authentic fragrance samples, curated perfume sets, and discovery bundles. Our goal is to make exploring luxury fragrances affordable, convenient, and risk-free for fragrance lovers across Europe.
Q2: Where is Aromagic located?
Our business is registered in Germany:
Aromagic
Ollenhauerstr. 5
81737 Munich, Germany
Email: support@aromagicsamples.com
Phone: +49 160 6316267
Business hours:
Monday – Friday
09:00 – 17:00 (Central European Time – Berlin)
Q3: How can I contact customer support?
You can reach us through:
Email: support@aromagicsamples.com
Phone: +49 160 6316267
Our support team responds during business hours and will assist you as quickly as possible.
2. Products & Availability
Q4: Are your fragrance samples authentic?
Yes. All fragrance samples sold by Aromagic are rebottled from 100% authentic, original fragrance bottles.
Aromagic is not affiliated with the fragrance brand owners. All trademarks, brand names, and product names remain the property of their respective owners.
Q5: How do I know if a product is in stock?
Product pages display current stock availability. Due to high demand, some items may sell out quickly. Aromagic reserves the right to limit quantities or discontinue products without prior notice.
Q6: Do the fragrance samples come in the original brand bottle?
No. Samples are carefully rebottled from original fragrance bottles into smaller sample atomizers designed for testing and travel use.
Q7: Are product images binding?
Product images are provided for illustration purposes. Minor differences in packaging or appearance may occur due to supplier updates or display settings.
3. Orders & Checkout
Q8: How do I place an order?
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Select your desired product and add it to your cart
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Enter your billing and shipping information
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Choose your preferred payment method
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Confirm the order
After completing the checkout process, you will receive an order confirmation email.
Q9: Can I change or cancel my order?
Order modifications or cancellations may be requested within 12 hours after placing the order.
If the order has already been shipped, it cannot be cancelled. In this case, customers may initiate a return according to our Return & Refund Policy.
Q10: What payment methods do you accept?
We accept the following payment methods:
Visa
Mastercard
Maestro
American Express
UnionPay
Klarna
Bancontact
Apple Pay
Shop Pay
PayPal
Google Pay
All payments are processed securely through PCI-DSS compliant payment providers.
4. Shipping & Delivery
Q11: Which countries do you ship to?
We currently ship to the following EU countries:
Germany
Austria
Belgium
Denmark
France
Italy
Luxembourg
Netherlands
Poland
Spain
Czech Republic
Finland
Q12: What are the shipping costs?
Germany
€4.99 for orders under €60
Free shipping for orders €60 or more
Other EU Countries
€10.99 for orders under €90
Free shipping for orders €90 or more
Shipping costs are clearly displayed during checkout.
Q13: How long does delivery take?
Processing time: 1–2 business days
Estimated delivery times:
Germany: 2–3 business days
Other EU countries: 4–6 business days
Tracking information is provided 24–48 hours after shipment.
Q14: What should I do if my delivery is delayed?
First check the tracking link provided in your shipping confirmation email. If the delivery exceeds the expected timeframe, please contact us at support@aromagicsamples.com and we will assist you.
5. Returns & Refunds
Q15: What is your return policy?
Return period: 14 days after delivery
Refund processing: within 10 business days after the returned item is received and inspected
We do not charge restocking fees.
For full details, please see our Return & Refund Policy.
Q16: How do I initiate a return?
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Contact support at support@aromagicsamples.com
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Provide your order number and return reason
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Wait for return approval and instructions
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Ship the product using a trackable shipping method
Return address:
Aromagic
Ollenhauerstr. 5
81737 Munich
Germany
Q17: Who pays for return shipping?
Return shipping costs are normally paid by the customer.
However, Aromagic will cover return costs if the product is:
• damaged
• defective
• incorrect
• missing from the shipment
Q18: Are all items eligible for return?
To be eligible for return:
• Items must be unused and unopened
• Original packaging must be included
• Proof of purchase must be provided
Certain promotional or complimentary items may not be eligible for return unless defective or incorrectly delivered. This does not affect the customer’s statutory withdrawal rights under EU consumer law.
6. Pricing & Taxes
Q19: Are prices shown with VAT?
Aromagic operates under the small business regulation (§19 UStG) in Germany.
Therefore:
• VAT is not charged or displayed on invoices
• All prices are shown in Euros (€)
Q20: Are there additional taxes or customs fees?
No additional customs duties apply to shipments within the European Union.
Customers ordering from EU countries generally do not pay extra import fees.
7. Account & Security
Q21: Do I need an account to place an order?
No. Customers can place orders as guests.
Creating an account allows you to:
• track orders more easily
• view order history
• save checkout details
Q22: How can I secure my account?
• Use a strong, unique password
• Do not share your login information
• Contact us immediately if you suspect unauthorized access
8. Privacy & Data Protection
Q23: How are my personal data used?
Your personal data may be used for:
• order processing and delivery
• payment processing
• customer service
• legal and accounting obligations
Marketing communications are only sent with your consent.
Q24: Who has access to my data?
Data may be shared with trusted service providers such as:
• payment processors
• shipping partners
Aromagic never sells or rents customer data.
Q25: What are my GDPR rights?
Under the GDPR you have the right to:
• access your data
• request correction
• request deletion
• restrict processing
• request data portability
• withdraw consent
For any request contact: support@aromagicsamples.com
9. Fraud Prevention & Security
Q26: How does Aromagic prevent fraud?
Orders may undergo automated or manual verification.
Suspicious transactions may require additional verification or may be cancelled to protect customers and our platform.
Q27: How can I pay securely online?
All payments are processed through secure, PCI-DSS compliant payment providers.
Aromagic does not store full credit card information.
10. Legal & Compliance
Q28: Which laws apply to Aromagic?
Our business operates in accordance with:
German law
EU consumer protection regulations
GDPR and German data protection law (BDSG)
Q29: How are disputes resolved?
Aromagic is not obliged to participate in consumer arbitration proceedings.
However, EU consumers may use the Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/
11. Additional Information
Q30: How can I stay updated about Aromagic?
You can subscribe to our newsletter or follow updates on our website to receive information about:
• new fragrance arrivals
• special offers
• product releases
Q31: Do you use sustainable packaging?
Yes. We aim to reduce environmental impact by:
• using recyclable packaging materials whenever possible
• minimizing unnecessary packaging
• optimizing shipment sizes
